The overdue receivables report came out wrong and we cannot find out why.
Why do Logo reports come out wrong, and how do you find the cause?
Most wrong reports begin in the records that feed them, not in the report. If open items were never cleared, for instance, the overdue receivables report looks wrong even when it is calculated correctly. iyibir Pulse scans your Logo Edge data along each process chain, finds the broken link and shows it with its evidence.
Why it happens
- Open items were never cleared, so collected invoices still look open.
- A link is missing in the document chain: a delivery note without an invoice, an invoice without a voucher.
- A record was entered in the wrong place or with a missing field; the report works, its input is wrong.
How it is solved in general
Check the chain, not the report
Follow the process behind the wrong figure from end to end: order, delivery note, invoice, voucher, due date, collection, open-item clearing.
Find the broken link
List documents that have no predecessor or successor in the chain.
Confirm with evidence
Open the documents in Logo and check them by eye; fix only what you have confirmed.
Fix and measure again
Repeat the same check after the fix and pull the report again.
With iyibir Pulse
- Scans the process chains: order to cash, procure to pay, inventory, production, record to report, e-transformation.
- Next to every finding, “How was it found?”: the steps, the counts and the voucher numbers you can open in Logo.
- Explains the finding in plain language; it gives findings and advice, not a verdict.
- You or an iyibir expert makes the fix; Pulse never writes to Logo.
- Order
- Delivery note
- Invoice
- Voucher
- Due date
- Collection
- Clearing
Linked Broken link
The drawing explains the concept; the numbers are examples.
Frequently asked
Does Pulse fix my report?
No. Pulse only reads from Logo. It gives the finding and a suggested fix; you or an iyibir expert makes the fix. Next to a finding you can ask iyibir for help with “Request a clean-up service”.
How do I know a finding is right?
Every finding has a “How was it found?” view: the steps taken, the counts and the voucher numbers you can open and check in Logo.
Other problems
Why do reports become unreliable when entries reach Logo late?
Pulse finds late and bulk entries and shows how far behind each process runs.
How it is solvedHow do you notice the Logo Edge features you are not using?
Pulse gently points out features you are not using but your data calls for; your score does not drop.
How it is solvedHow do you know whether your Logo data is ready before using AI?
Pulse gives your data a grade, so you check the pulse before moving to AI.
How it is solved